Mirrors ship face-to-face against a board with foam edging and a fragile mark on every face of the carton. Glass pieces are double-boxed.
What that means in transit
Mirrors are the reason this shop packs the way it does. Each one ships face-to-face against a board with foam edging and a fragile mark on every face of the carton, and glass sculptures are double-boxed. It is also why we ask you to check the parcel while the courier is still there.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.