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Marvelle PlazaMirrors & decorative glass · Indore
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Where is my order

Order tracking

An Order ID and a tracking number are different things. Most delays are really that confusion.

The two references

Order ID

  • Issued by us on your order confirmation email
  • Use it in any message to us
  • It exists from the moment the order is confirmed

Tracking number

  • Issued by the courier once the parcel is collected
  • Use it on the courier website
  • It does not exist until dispatch, which is 1-2 business days after ordering

The timeline

  1. Handling. The opening 1-2 business days is our part: picking, checking and packing. No courier reference exists during it.
  2. Dispatch. You get the reference by email as soon as the courier takes the parcel; transit is 3-9 business days from there.
  3. Past the estimate. Past 4-11 business days from the order date, send us the Order ID and the order email at [email protected] and we will raise it with the courier.

Routing, in practice

Glass consignments are usually excluded from same-day and express networks, so a mirror sits at the upper end of the transit range more often than not.