Delivery
How we ship
Costs, timings and the cut-off, stated once and not contradicted anywhere else.
What it costs and how long
Where the total comes from
We publish the working, not just the answer — 1-2 business days handling, 3-9 business days transit, 4-11 business days in total. We publish the range honestly and it is not a guarantee. Delays at the courier, seasonal volume and weather are the three things that most often push past it.
Orders ship from Indore, Madhya Pradesh through India Post or a private courier partner, whichever serves the destination PIN code.
In the carton
Mirrors ship face-to-face against a board with foam edging and a fragile mark on every face of the carton. Glass pieces are double-boxed.
Mirrors are the reason this shop packs the way it does. Each one ships face-to-face against a board with foam edging and a fragile mark on every face of the carton, and glass sculptures are double-boxed. It is also why we ask you to check the parcel while the courier is still there.
When something breaks
Damage needs to reach us within 48 hours of the parcel arriving. Send pictures of the outer carton as well as the item; a video of the unboxing is not required but settles most claims immediately. We then arrange a replacement or a refund as appropriate.