Answers
Frequently asked questions
If an answer here differs from a policy page, the policy page wins — tell us and we fix it.
Ordering, delivery and payment
Where do you ship from and how long does it take?
Dispatch is from Indore, Madhya Pradesh. Allow 1-2 business days for us to pack and 3-9 business days for the courier, giving 4-11 business days overall as an estimate.
How much is shipping?
Free above ₹999. Below it, ₹49 flat — and you see the figure before the order is placed.
Do mirrors come with wall fixings?
Only where the product page lists them. Wall plugs suited to your wall type are not supplied, because the right plug depends on masonry we cannot see.
How can I pay?
Two methods: UPI at checkout, or Cash on Delivery where the PIN code supports it. Cards are not accepted and no card data is collected here. There is no COD surcharge.
Is GST charged on my order?
We cannot. Marvelle Plaza is not currently registered for GST, so no GST is added and there is no GSTIN to print on an invoice. An order invoice travels with the parcel instead.
What is the return window?
Tell us within 10 days of delivery. The item does not have to be back with us inside that window — contacting us in time is what counts. For a change-of-mind return the item must be unused, in original packaging with invoice. A damaged, wrong or incomplete order is not held to that condition.
After delivery
Is the glass toughened?
We state toughened or tempered only where the supplier states it. Where the page is silent, treat the glass as ordinary mirror glass.
What happens if a mirror arrives cracked?
Tell us within the damage window with photographs of the parcel and the piece. Transit damage on glass is our problem to solve, not yours.
Can I change the size after delivery?
No exchanges. Send the item back under the return policy, then order the one you actually want.
Something broke in transit — what do I do?
Write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video helps a claim along but is not a requirement. We arrange a replacement or refund where applicable, and we pay the return postage on a confirmed fault.
Can I visit and see the stock?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.
When do I get my money back?
For a cancellation, 5-7 business days. For a return, 7 business days counted from when the item is back here and checked.