If it is not right

Return and refund policy

A 10 days window, one clear split on who pays the postage, and no exchanges.

At a glance

Return window10 days from delivery to tell us

Condition required (change of mind)Unused, in original packaging with invoice

Damaged, wrong or incompleteNot held to that condition — report within 48 hours of delivery

ExchangesNot offered — return and re-order instead

Restocking feeNone

Refund after a return7 business days from the day the item reaches us and is checked

Damage or wrong itemReport within 48 hours of delivery

Starting a return

Email [email protected] inside 10 days of delivery. Give the Order ID and say briefly what is wrong. Please do not post anything back before we reply — an unannounced parcel cannot be matched to an order and delays the refund.

The deadline applies to telling us, not to the goods arriving. Reach us in time and the return stands even if the parcel takes longer.

The postage split

You do

Change of mind
Ordered the wrong size, width or colour
No longer needed once the occasion passed

We do

The item arrived damaged
The wrong item was sent
The order was incomplete or an item was missing

Condition on return

Glass has to be checked on arrival. Open the parcel while the courier is present where you can, and tell us within the damage window if anything is cracked; photographs of the outer carton help.

We cannot accept returns of mirrors that have been drilled or fixed to a wall.

When the money comes back

Whatever paid for the order is refunded first. COD orders need bank details, which we request by email. A refund is issued 7 business days after the returned item reaches us and has been checked.

A double payment on one order is refunded within 7 business days of us confirming it. Nothing has to be returned first — it is a payment error, not a return.