Cancelling an order
How cancellations work
No fee either way — the only question is whether the parcel has left.
At a glance
While the order is still here
A cancellation costs nothing before the courier collects, which is at least 1-2 business days after ordering. Email [email protected] with your Order ID and we confirm in writing.
Once the courier has the parcel it is out of our hands. You can decline it at the door, or accept it and open a return under the return policy.
The practical side
An uncrated mirror goes back on the rack in a minute, so cancelling before dispatch costs nothing. Once it is boxed face-to-face and labelled, unpacking carries its own risk of damage.
Refund timing
Where money was taken, it returns within 5-7 business days by the route it came in. A cancelled COD order involves no refund at all.
Orders we may cancel
We cancel orders too, and for three reasons: the item is not actually available, the delivery address cannot be served, or the listed price was wrong. In each case we write first and refund in full within 5-7 business days.